Create a ticket from the customer account
Customers can easily create tickets in their personal account to resolve issues or report problems. The interface offers a choice of categories, a description of the problem, and the ability to attach files. Once created, the ticket is automatically entered into the system for further processing by the administrator.
Convenient tracking of status and responses in the customer account
The Customer Area provides full access to the list of created tickets with their statuses: “Waiting for a response”, “In progress“, “Closed“. The customer can view the history of messages, receive responses from the administrator, and quickly clarify details via a convenient chat.
User-friendly admin interface for tracking statuses and responses
The administrator has an intuitive dashboard for managing tickets. The interface allows you to filter requests by status, category, or urgency, respond to customer requests in real time, and change ticket statuses. It is also possible to assign responsible employees to resolve individual requests.
Table in the admin panel with a report of received tickets
In the admin panel, there is a table that displays all received tickets with key parameters: date of creation, client, status, responsible employee. The table includes sorting, filters, and export to report formats to analyze the workload and productivity of the support team.
Table in the client's office
Customers can view all their tickets in a table view. The table shows the dates of creation, statuses, and recent updates. This helps you quickly find the ticket you need, check the progress of its processing, and get answers from the administrator without having to open each request separately.
