Privacy Policy and Cookie Usage of Confidence CRM+ERP
Last Updated: July 25, 2025
Introduction
This Privacy Policy regulates the relationship between Confidence CRM+ERP ("Service Provider") and the User who registers on the website
https://confidence-crm.com/ and uses the services of accessing the CRM+ERP system. The Service Provider respects the confidentiality of the User's information and is committed to protecting it in accordance with the current legislation of Ukraine, GDPR, and CCPA.
1. Definition of Terms
User - an individual or legal entity that uses the services of accessing the CRM+ERP system.
Personal Data - any information that allows the identification of the User.
Services - access to the CRM+ERP system, its support, updates, and consultations.
2. General Provisions
2.1. By using the service, the User agrees to the terms of this Policy.
2.2. Confidence CRM+ERP processes data on legal grounds: consent, contract performance, legitimate interest.
2.3. For EU residents, Confidence CRM+ERP ensures compliance with GDPR requirements.
3. Data Collected
3.1. Data provided by the User during registration:
First name, last name, email, phone number
Company name, address, country, city, postal code
Company website, position
Password for accessing the system
3.2. Data collected automatically:
3.3. Payment information:
4. Purpose of Data Processing
Providing access to the CRM+ERP system
Technical support and service quality improvement
Fulfillment of contract terms
Marketing communications (with opt-out option)
Compliance with legal norms
Ensuring security
5. Data Protection
5.1. Confidence CRM+ERP uses modern security measures:
5.2. No internet transmission method is completely secure. Confidence CRM+ERP cannot guarantee absolute data security.
6. Cookies
6.1. Cookies are used for:
6.2. The User can manage cookies through browser settings.
7. Data Transfer to Third Parties
7.1. Confidence CRM+ERP does not transfer the User's personal data to third parties without the User's consent, except as provided by law.
7.2. Geographical Data Placement: Confidence CRM+ERP may store and process personal data on servers located in the European Union and the United States of America.
7.3. Compliance with Protection Standards: All international data transfers are carried out in compliance with legal protection mechanisms according to GDPR and CCPA, including:
7.4. Data may be transferred to:
7.5. Confidence CRM+ERP does not sell User's personal data.
8. User Rights
The User has the right to:
Access their data
Correct inaccurate information
Data deletion ("right to be forgotten")
Withdraw consent for processing
Data portability
Object to processing
9. Data Storage
Confidence CRM+ERP stores data for the period necessary to provide services. After the storage period ends, data is anonymized or deleted.
10. Policy Changes
Confidence CRM+ERP has the right to update this Policy. Changes will be announced through the website. Continued use of the service means the User agrees to the updated terms.